Frequently Asked Questions
Common questions and only helpful answers
Q1: Where is DataLake located?
Headquarters and R&D in Taiwan (Taichung) production in China and Vietnam, Service Center in the USA (California).
Q2: When was DataLake founded?
DataLake, in its current form as an eMobility & data integration solution provider operates since 2022.
Q3: As a startup, do you have the capacity to cater towards bike manufacturers and mass production?
Yes, absolutely. We have the capacity for both bike manufacturers and mass production thanks to our scalable infrastructure, experienced team, strong partnerships (including the established network of our parent company, Wanshih), and focus on efficiency.
Q4: What makes DataLake's e-bike systems unique?
Unrivaled customization, competitive pricing, full-range global service, and focus on enhancing the cycling experience through smart technology.
Q5: Does Datalake offer its own eBikes?
Currently Datalake does not retail complete eBikes. The eBikes on our website such as eGravel, eMTB, eCity, and eCargo are showcasing our complete eBike system solutions that encompass our software ecosystem, the drive unit, battery, HMI, Controller, wiring/cabling, etc.
Q6: How fast do Datalake eBikes go?
Our eBike systems are always adjusted to local/regional regulations. eBikes in Europe are limited to 25 km/h (15.5 mph) with motor assistance, while in the US the limit is 32 km/h (20 mph). You can pedal faster than the motor-assisted speed, but the motor will stop providing support. eBikes classified as "speed pedelecs" have higher speed limits but may require licensing and insurance.
Q7: Do I have to pedal to get assistance on my electric bike?
It depends on the type. Most eBikes only provide pedal assistance (also called pedelecs). The motor helps you when you pedal, and the level of assistance can be adjusted. There are eBikes with a throttle in certain regions. Datalake eBike systems are pedal assist only.
Q8: Do I need a license to ride an eBike using Datalake eBikes systems and components?
Regulations vary by location. In many places, you don't need a license for standard eBikes (up to a certain motor power and speed limit). Check your local laws.
Q9: Are electric bikes heavier than normal bikes?
E-bikes are generally heavier than traditional bikes due to the added weight of the motor, battery, and other electrical components. The total weight of an e-bike can vary depending on the specific model and components, but they generally range from 18 to 25 kilograms (40 to 55 pounds). Special-purpose eBikes, such as cargo bikes, can weigh much more than that. Here at Datalake, we develop some of the lightest components on the market, to reduce the total weight of your eBike system.
Q10: How do you choose your first electric bicycle?
Consider your needs, budget, and desired features. Research and test-ride different bikes to find the best fit.
